Policies & Procedures
Useful video guides on how to use our hearing aids and their accessories can be found on the video page.
Reprograming your Existing Hearing Aid
At Online-hearing-aids we are able to reprogram any hearing aid purchased within the last 5 years from any of the leading manufacturers (Oticon,Bernafon,Phonak,Unitron,Gn Resound, Widex, Signia (siemens) and are happy to reprogram hearing aids you have purchased else where (we do not accept any liability for loss or damage in transit and cannot guarantee satisfaction once the new settings have been updated, should you wish to return the instruments to their original settings a further reprogramming charge will be chargeable/payable).
We are not able to programme any own brand product or white label product as we are unable to obtain the fitting software
At Online hearing aids we feel that our service to our customers should not only include our superb range of hearing solutions but also to provide the education around wearing them. We want to improve the chances of our customers gaining the greatest benefit from their hearing aids and return to enjoying life and communicating as easily as possible in a range of environments.