Policies & Procedures

Returns Policy

Online Hearing Aids Returns If you are not 100% happy with your hearing aids, you can return them to Online hearing aids ltd within 60 days

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Repair Procedure

If your hearing aid(s) stop working or their performance has reduced, they may benefit from a service or repair. A variety of problems can be

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Privacy Policy

The purpose of this privacy consent statement is to provide information in accordance with applicable data privacy law, including the General Data Protection Regulation (“GDPR”)

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Returns Form

Please fill out the following returns form. You can find your order number from your Account page. For returns within your 60-day money-back guarantee, please

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Useful video guides on how to use our hearing aids and their accessories can be found on the video page.

Reprograming your Existing Hearing Aid

We are able to reprogram your existing hearing aids.  All we need is a copy of your existing Audiogram and your hearing aids and we can adjust them to the new Audiometric thresholds.

At Online-hearing-aids we are able to reprogram any hearing aid purchased within the last 5 years from any of the leading manufacturers (Oticon,Bernafon,Phonak,Unitron,Gn Resound, Widex, Signia (siemens) and are happy to reprogram hearing aids you have purchased else where (we do not accept any liability for loss or damage in transit and cannot guarantee satisfaction once the new settings have been updated, should you wish to return the instruments to their original settings a further reprogramming charge will be chargeable/payable). 

We are not able to programme any own brand product or white label product as we are unable to obtain the fitting software

Reprogramme Hearing Aids


At Online hearing aids we feel that our service to our customers should not only include our superb range of hearing solutions but also to provide the education around wearing them. We want to improve the chances of our customers gaining the greatest benefit from their hearing aids and return to enjoying life and communicating as easily as possible in a range of environments.