The purpose of this privacy consent statement is to provide information in accordance with applicable data privacy law, including the General Data Protection Regulation (“GDPR”) and enable Online hearing aids Ltd and its suppliers (“We” or “Us”) to use the personal information about you (“You”) as described below.

In order to perform a hearing test, deliver, service and maintain your hearing aid (the “Purpose”) We need your consent (the “Consent”) to collect and process the following data about You: Name, address, phone number, email address, date of birth, results from hearing test. Data can be transferred to Online hearing aids Ltd and its suppliers for us to deliver, service and repair your hearing aid. The information that our suppliers typically receives are your audiogram (hearing profile), hearing aid fitting and usage data. If our suppliers are provided with contact information from Online hearing aids Ltd such as name, address, phone number or e-mail, our suppliers will use such information to communicate with You about delivery, questions, complaints, repair or service of your hearing aid.

We collect and process the personal data described above (“Your Data”) to achieve the purpose described above (“Purpose”) in this consent (“Consent”) on the following conditions:

1.       We collect and process Your Data on basis of Your consent, which constitutes a legal ground pursuant to article 9(2)(a) of GDPR.

2.                 The recipients of Your Data are:

a.                 Hearing aid manufacturers

b.                 Data Processors, such as IT-service providers and other companies providing services and they will only (i) get access on a need basis and (ii) use Your Data to achieve the Purpose.

c.                 Governmental bodies, if required by law or applicable legislation

3.                 As part of the processing Your Data may be transferred outside of EU. In such case this will happen based on standard data protection clauses adopted by the EU Commission, cf. article 46 (2) (c) of GDPR. You may obtain more information about this by contacting Us. (see contact information below).

4.                 Your Data will be stored for as long as it is necessary to provide services in relation to your hearing aid(s), unless applicable law requires Us to delete it before or store it for a longer period of time.

Please be informed that you may withdraw Your Consents at any time, in which event We will

cease processing Your Data and delete it (unless we are obligated to keep it). Withdrawal of Your Consent can be done by sending a letter to Online hearing aids Ltd, PO Box 4242, Swindon SN2 9LN or by email as described below. You may contact us at or in case of questions or other queries related to the collection and processing of Your Data.

Queries could for example include exercising rights according to GDPR to access Your Data, to object to processing, to withdraw your consent (as described above), to request rectification or erasure of Your Data, or to request restriction of processing.

We are subject to supervision by The British Society of Hearing Aid Audiologists and the Health and Care Professions Council (the “Supervisory Authority”). In addition to your right to contact Us mentioned above you are entitled to lodge complaints related to the processing of Your Data with the Supervisory Authority.

Having read the above information, I hereby accept the processing of personal data as described above.

Privacy Policy

Last Updated: March 28, 2020

We take safeguarding your personal information seriously. This privacy policy (“Policy”) describes how

Online hearing aids Ltd collects, uses and shares personal information of consumer users of our website.

Who We Are With respect to your rights under applicable data protection laws, the Data Protection Officer for Online hearing aids Ltd can be contacted at the link below:

Contact Us

Changes to This Policy. This policy will be changed. If we change anything important (information we collect, how we use it or why), we will highlight those changes at the top of the policy.


There’s a range of information we collect about you so that we can provide you the best services for your hearing needs and allow use of this website. This information may include:

Information You Give Us. We will collect and use your personal information to provide you with our services, and allow use of this website. For example, we will collect information about you when you purchase hearing aids from us, including your name and contact details and your preferred contact preferences.

If you do not provide this information, we may not be able to provide our services to you. We will keep this information for a reasonable time to properly support our services.

  • Information Automatically Collected. We automatically log information about you and your device. For example, when using our website, we collect device information such as your IP address, operating system, unique device identifiers, the mobile network system, hardware and browser settings and the pages you visit and search engine terms you use.
  • Cookies and other technologies. We may log information using “cookies.” Cookies are small text files that are placed on your computer by the websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide web services and functionalities for users. Cookies may be either “persistent” or “session” cookies. A persistent cookie consists of a text file sent by a web server to a web browser, which will be stored by the browser until its set expiry date (unless deleted by the user before the expiry date). A session cookie will expire at the end of the user session, when the web browser is closed. The purpose of this policy is to provide you with the necessary information regarding our use of cookies and the storage of such cookies on your device when you access our website to enable you to make a choice whether you wish to enable cookies to be placed on your device. We do not currently respond to Do Not Track signals.
  • Web beacons: small files (also called “pixels”, “image tags”, or “script tags”) that may be loaded on our sites, applications, and tools, that may work in concert with cookies to identify our users and provide anonymised data on their behaviour.

Under law applicable in some countries, cookies may be stored or accessed on your equipment only based on your consent, except that we do not need consent for cookies that are strictly necessary in order to provide the services on this website.


We use the information we collect in the following ways:

  • Contact you about technological advancements within our range of hearing aids.
  • Send you marketing communications which may be based on segmentation and modelling of your personal information or behaviour.
  • To operate, maintain, and improve our Services.
  • To send you promotional communications. These may include social notifications, surveys, or other newsletters depending on your settings. You may opt-out of receiving such information at any time: such marketing emails tell you how to “opt-out.”
  • We will not send you marketing communications that are not allowed under applicable law unless you consent to this. You can withdraw such consent at any time by contacting our Data Protection Officer.
  • To send you important notices, such as administrative emails, confirmations, technical notices, updates, and security alerts.
  • To respond to your comments and questions and provide you with user support.
  • To track and measure advertising.
  • To protect, investigate and deter against fraudulent, unauthorised, or illegal activity.


We may share your personal information as follows:

  • With selected parties we work with to provide our service to you. Third Parties Designated by You. We may share your personal information with third parties where you have provided your consent to do so.
  • External Processing. We may share your personal information with our third-party service providers who provide services such as data analysis, payment processing, information technology and related infrastructure, email delivery, and other similar services. We require that our third-party service providers use your personal information only to provide the services we’ve requested based on our instructions and in compliance with our Privacy Policy and any other required confidentiality and security measures.
  • For Legal Reasons. We may share personal information as we believe necessary or appropriate (a) to comply with applicable laws; (b) on reasonable request by a law enforcement or regulatory authority, body or agency (c) in the conduct or defence of legal claims. (d) when obtaining professional (including legal advice) in relation to audits and our business and consider this in our legitimate interests in managing our business; (e) to enforce our Policy; and (f) to protect our rights, privacy, safety or property, and/or that of you or others. We will not delete personal information if relevant to an investigation or a dispute. It will continue to be stored until such issues are fully resolved.


We use information in a form that doesn’t permit you to be identified or identifiable, either alone or when combined with any other information available to a third party. We may collect, use, transfer, and disclose non-personal information for any purpose.

This data might include analytics information and information collected by us using cookies. We make personal data into anonymous data by excluding information, such as your name, that makes the data personally identifiable to you. We use this anonymous data to analyse usage patterns in order to make improvements to our products and services.


We use cookies to provide essential services, functionality and personalisation to our site. We also collect information about how our visitors interact with our sites, products, and services.

  • ssential Cookies. These cookies are essential to provide you with services available through our site. A preference cookie is required to maintain a record of your Do Not Track preferences so that we may respect them for future visits.
  • Functionality Cookies. These cookies help us customise our website content based on a user’s preference. The purpose of these cookies is to provide you with a more personal experience on our site. The information these cookies collect may be anonymised and they cannot track browsing activity on other websites.
  • Analytics and Performance Cookies. These cookies are used to collect information about traffic to our site and how users use the site. The information is aggregated and anonymous and does not identify any individual visitor. It includes the number of visitors to our site, the pages they visited, and other similar information. We use this information to help operate, maintain, and improve our site.
  • Social Media Cookies. We allow users to share our websites on social media such as Facebook and Twitter. These cookies are not within our control. Please refer to the respective privacy policies of the social media provider for how their cookies work.
  • Necessary Cookies. These cookies enable core site functionality, personalisation and browsing history. These can only be disabled by changing your browser preferences. This information is not shared with other parties.
  • Disabling cookies. Most web browsers allow control of cookies through the browser settings. By adjusting your web browser, you may avoid receiving cookies. However, this might result in the services on the website not functioning optimally. The method used to block cookies will depend on the web browser used. Consult the “Help” or corresponding menu in your web browser for instructions.


Opt-out. You can contact us any time to opt-out of (a) promotional communications, (b) any new processing of your personal information that we may carry out beyond the original purpose, or (c) the transfer of your personal information outside the European Economic Area (EEA)Please note that your use of some of the Site or Services may be ineffective upon opt-out.

Access. You can ask us to confirm if we are processing your information and you can ask to access the information we hold about you at any time by contacting us directly.

Update. You can ask us to correct your personal information if it is wrong.

You can request to move your information to other companies. You may ask that we provide your information in an easily readable format.

Erase and forget. In certain situations, you can ask us to stop using your personal information or delete your information including where we no longer need it to provide our services to you.

If you wish to exercise any of these rights, please contact us at the following link below:

Contact us

In your request, please make clear (a) what personal information is concerned, and (b) which of the above rights you would like to enforce. For your protection, we may need to verify your identity before implementing your request. We will try to comply with your request as soon as reasonably practical

Please note that we may need to retain certain information for recordkeeping purposes and/or to complete any transactions that you began prior to requesting the change or deletion unless a longer retention period is required or permitted by law (for example, for regulatory purposes).

When you receive promotional emails from us, you can also unsubscribe or opt-out by clicking the link at the bottom of any of the emails. You can’t opt-out of receiving administrative communications.


When we share your information, your information may be transferred outside the European Economic Area (EEA). If we transfer personal data outside the EEA, we will take steps to make sure your personal data is protected and safeguarded once it leaves the EEA to ensure that your data is treated securely and in accordance with this Policy. If you would like to obtain details of such safeguards, you may contact our Data Protection Officer.

We will only process your personal information in accordance with applicable data protection and privacy laws. We need certain personal information in order to provide you with access. If you do not agree to our use of your personal information in line with this Policy, please do not use our site.


Online hearing aids Ltd, Po Box 4242, Swindon SN2 9LN

Thanks for using our website, and for reviewing our Privacy Policy. We welcome your comments or questions about this Privacy Policy. If you have any feedback, we encourage you to contact our Data Protection Officer